Third Place, a brand of IA India Accelerator Private Limited, along with its affiliates (collectively referred to as “Third Place,” “we,” “us,” or “our”), is dedicated to providing seamless and efficient services. These Terms of Use (“Terms”) govern your access to and use of our websites (“Website Services”), applications (“Apps”), and other services provided by Third Place that reference or link to these Terms (collectively, our “Services”). By using our Services, you agree to abide by these Terms and any policies referenced herein.
1. Booking and Workspace Usage:
➢ Flexible Booking Options: Workspaces are available for hourly or daily bookings. Extended bookings often have discounts and may require separate agreements.
➢ QR Code Access: Entry is permitted via QR code or access card, which must be used only by the assigned customer. Customers must vacate their workspace at the end of their booking period unless a new booking is made or an automatic debit will be triggered through the payment wallet if it extends beyond 3 minutes.
➢ Outside Food Policy: Only food ordered through the premises’ designated app or partner is allowed. Outside food is strictly prohibited.
2. Cancellation and Refund Policy
At Third Place, you can book Cafe Seats,Meeting Room and Event Space using credits or by making direct payments.
In most cases, you can cancel your bookings up to 24 hours before the scheduled start date and time. Upon cancellation, the amount will be automatically refunded to your original payment source within 7–10 working days.
Some coworking cafes offer extended cancellation windows beyond the standard 24-hour period. Details about this will be mentioned on the space’s details page when booking via our app. Please note that once the cancellation window has closed, refunds will no longer be possible.
For any further assistance, you can raise a support ticket through the Third Place app or email us at crm@third-place.in.or call us at [+91 99588 84865].
➢ Seat Booking & Food Orders:
o Full refund if cancelled 24 hours before the booking time.
o 50% refund if cancelled between 12-24 hours prior.
o No refund if cancelled lessthan 12 hours before the booking.
➢ Event Cancellation:
For events with a booking of 25 seats or fewer:
o A cancellation notice must be given 7 days prior to the event for a 100% payment
refund.
o If the booking is made within 7 days of the event, a 48-hour notice will be required for
a full refund.
o Cancellations made less than 48 hours prior to the event will qualify for a 75% refund
only.
For events with a booking of 25 to 50 seats:
o A 7-day advance cancellation notice is required for a 100% payment refund.
o For bookings made within 7 days of the event, a 48-hour notice will be required for a
full refund.
o Cancellations made less than 48 hours prior to the event will result in a 50% refund only.
Note: In case the number of attendees for an event exceeds the agreed capacity, management reserves the right to cancel the event.
3. Personal Belongings and Liability:
➢ Personal Items: Customers are responsible for their belongings. The coworking space is not liable for loss or damage to personal items, including IT equipment and baggage.
4. Prohibited Substances:
➢ No Consumption: The consumption of tobacco, smoking, alcohol, or any other prohibited substances is not allowed on the premises. However, alcohol may be permitted during events
if a valid license is submitted at least 48 hours prior, along with a corkage fee of ₹500 per person, with a minimum total of ₹10,000. All spirits, mixers, glasses, ice, and other requirements must be arranged directly by the client. Under no circumstances may an event
exceed 50 attendees. The coworking space reserves the right to restrict or shut down the gathering in case of a breach of these terms.
5. Dispute Resolution:
➢ Customer-Staff Disputes: The coworking space is not responsible for disputes that may arise between customers and employees. If a conflict arises, the Management encourages respectful communication and may act as a neutral mediator if deemed necessary.
➢ Third-Party Disputes: The coworking space does not assume responsibility for issues between customers and third-party vendors or service providers.
6. Event and Meeting Room Bookings:
➢ Capacity Compliance: Customers must specify the exact number of attendees when booking event spaces. Exceeding the specified capacity is not permitted without prior approval.
➢ Advance Booking Required: Customers may need to book meeting rooms and event spaces in advance, with hourly or daily rates applied.
7. Voluntary Activities and Conduct:
➢ Approval for Activities: Any voluntary activities or performancesrequire prior approval from management.
➢ Code of Conduct: Respectful behavior towards other customers,staff, and property is expected at all times.
8. Confidentiality and Privacy:
➢ Data Protection: Customers’ data is protected and kept confidential; information will not be shared without customer consent.
➢ Visitor Policy: Forsecurity, customers must register visitors in advance, and all their guests should adhere to the coworking space’s policies.
9. Management Rights and Access Control:
➢ Management Discretion: The Management reserves the right to adjust or limit accessto facilities, including operating hours, to maintain order and security.
➢ Facility Modifications: The Management may make changes to facilities, furniture, or amenities as needed to ensure smooth operation.
10. For Extended and Corporate Bookings:
➢ Long-Term Agreements: For extended-day or corporate bookings, customersshould discuss details directly with a designated manager.
➢ Customizable Solutions: Customers with long-term commitments may accesstailored solutions, including discounts for extended stays.
11. Decorum and Conduct: Customers are expected to maintain the decorum of the coworking space, including minimizing noise levels and responsibly using equipment, furniture, and other facilities. In cases of non-compliance, management reserves the right to terminate the booking with immediate effect, and the customer may be blocked from making future bookings at any of our centers.
At Third Place, we are committed to providing exceptional service and creating a seamless experience for our community. We value your feedback and are dedicated to addressing any concerns or grievances you may have promptly and effectively.
Submit via Email:
Send your grievance to crm@third-place.in.with the subject line “Grievance – [Your Concern].” Please include all relevant details such as your name, contact information, booking details (if applicable), and a clear description of the issue.
Raise a Support Ticket:
Log in to the Third Place app or website, navigate to the “Support” section, and submit your grievance through the ticketing system.
On-Site Feedback:
Speak to the manager or representative at the Third Place location you are visiting. They will assist you in recording your grievance and ensuring it is forwarded to the appropriate team.
Acknowledgment:
Upon receiving your grievance, we will acknowledge it within 24 hours and provide you with a reference ID for tracking purposes.
Resolution Timeline:
Service-Related Issues: Resolved within 3–5 business days.
Payment or Refund Issues: Resolved within 7–10 business days.
Complex Cases: May take longer, but we will keep you informed about the status of your grievance at regular intervals.
Escalation:
If you are not satisfied with the initial resolution, you may escalate the issue by contacting our Grievance Officer at crm@third-place.in.
Final Response:
Once the grievance has been resolved, we will send you a final communication detailing the resolution and any corrective measures taken.
