At Third Place, we are committed to providing exceptional service and creating a seamless experience for our community. We value your feedback and are dedicated to addressing any concerns or grievances you may have promptly and effectively.

How to Raise a Grievance

1. Submit via Email:
   Send your grievance to crm@third-place.in.with the subject line “Grievance – [Your Concern].” Please include all relevant details such as your name, contact information, booking details (if applicable), and a clear description of the issue.
2. Raise a Support Ticket:
   Log in to the Third Place app or website, navigate to the “Support” section, and submit your grievance through the ticketing system.
3. On-Site Feedback:
   Speak to the manager or representative at the Third Place location you are visiting. They will assist you in recording your grievance and ensuring it is forwarded to the appropriate team.

Grievance Resolution Process

1. Acknowledgment:
   Upon receiving your grievance, we will acknowledge it within 24 hours and provide you with a reference ID for tracking purposes.
2. Resolution Timeline:
   • Service-Related Issues: Resolved within 3–5 business days.
   • Payment or Refund Issues: Resolved within 7–10 business days.
   • Complex Cases: May take longer, but we will keep you informed about the status of your grievance at regular intervals.
3. Escalation:
   If you are not satisfied with the initial resolution, you may escalate the issue by contacting our Grievance Officer at crm@third-place.in.
4. Final Response:
   Once the grievance has been resolved, we will send you a final communication detailing the resolution and any corrective measures taken.

Contact Us

For any further queries or updates on your grievance, feel free to reach out to us at crm@third-place.in or call our helpline at during business hours. Your feedback helps us improve and ensures we continue to provide an exceptional experience at Third Place. Thank you for your patience and cooperation.